ORGANIZATIONAL RELATIONSHIPS
Competitive Environment
• Competitive Position: As the area’s not-for-profits hospitals, DR. MOHAN CHOUDHARY MEMORIAL FOUNATION have collaborated for the benefit of the community, including Darbhanga Community Clinics providing primary care services for patients unable to pay for their care. Area hospitals and other community organizations formed the Partnership for a Healthy Community that performs community health assessments among other activities. Most recently, the Darbhanga Health Care Task Force, composed partly of representatives of the area hospitals, is addressing the health care needs of the community, including the problem of a growing population of those patients who are unable to pay for health care services.
• Principal Factors Determining Success: DR. MOHAN CHOUDHARY MEMORIAL FOUNATION Mission, Vision, Values and Pillars (MVVP) would be little more than words and posted placards if not for the top-level commitment and staff of BHI who believe in and live them. The Pillars of Operational Excellence are principle success factors and along with the Mission serve as both DR. MOHAN CHOUDHARY MEMORIAL FOUNATION points of focus and pathways to achieving its Vision. The organization’s employees are the reason for its success. DR. MOHAN CHOUDHARY MEMORIAL FOUNATION culture of service excellence focuses on world-class service as a key patient/customer requirement and satisfier, not only for patients and their families, but also for the organization’s employees and for physicians using DR. MOHAN CHOUDHARY MEMORIAL FOUNATION facilities. The organization continues to define and achieve role model customer satisfaction for all customer groups. Keys to role model employee satisfaction are an emphasis on employee empowerment and sense of ownership along with a culture of open communication and continuing education. Leadership Development of organization’s employees is also a strong focus for DR. MOHAN CHOUDHARY MEMORIAL FOUNATION, and the organization has been recognized as an industry leader in this arena.
• Key Available Sources of Comparative Data: The health care industry has long experienced difficulty in attaining comparative clinical data, particularly best in class data. Difficulties include unwillingness of providers to share data and the lack of standards for calculating measures. Sources that are available to DR. MOHAN CHOUDHARY MEMORIAL FOUNATION for comparison include VHA, Solucient Action and Explore, Care Science Clinical Management System (CMS), and National CDC Information Repository for clinical and operational comparisons.
• Strategic Challenges: DR. MOHAN CHOUDHARY MEMORIAL FOUNATION core strategic challenges focus on its identified Pillars with challenges inherent in each. Each of the five Pillars is equally important, yet organization recognizes that everything it does flows from the People Pillar. Maintaining a balance among the Pillars is a constant focus and in total represents the challenge the organization faces in sustaining its culture that has enabled the organization to implement and sustain industry-leading processes and achieve industry-best results.
- → People: The health care industry is facing growing labor shortages for nurses and other health care professionals. The health care professional labor market in this market area is highly competitive among area providers. DR. MOHAN CHOUDHARY MEMORIAL FOUNATION has ability to sustain low turnover and to recruit skilled staff suitable to its service excellence culture remains a key challenge. It has become even more critical to ensure the satisfaction of the organization’s skilled employees and to take the appropriate steps to retain them, while also balancing the resource requirements of other customer segments. Developing organization’s leaders is also crucial to its success, and the organization continues to innovate its leadership development program.
- → Service: DR. MOHAN CHOUDHARY MEMORIAL FOUNATION must continue to provide world-class service to all of its customer types. Each year, sustaining the organization’s position as industry leader in patient satisfaction is a challenge. The bar to service excellence continues to be raised throughout the industry, in part thanks to organization’s commitment to sharing its knowledge with other health care providers. DR. MOHAN CHOUDHARY MEMORIAL FOUNATION also continues to move beyond high customer satisfaction to customer loyalty.
- → Quality: Achieving and sustaining significant improvements in clinical processes are crucial to success. Throughout the health care industry, there is a focus on patient safety issues. DR. MOHAN CHOUDHARY MEMORIAL FOUNATION hospitalist program is a key clinical improvement strategy intended to halo over the rest of the medical staff. Organization’s CARE provides a uniform measurement tool with established targets to assist in improved clinical quality.
- → Financial: DR. MOHAN CHOUDHARY MEMORIAL FOUNATION must continue to focus on reducing costs and improving revenue. Managed care and governmental payment reductions, including threats of federal and state budget cuts to the Medicaid program, along with Medicare reform, have placed declining pressures on reimbursement rates industry-wide. In addition, managed care providers have slowed payments or increased routine denials to area providers in recent years, placing further pressures on revenue. Costs for providing care are rising throughout the industry, including malpractice insurance, pharmacy costs, costs involved in meeting privacy and security regulations through HIPAA, and the rising costs involved in serving an aging population. Fulfilling this Mission becomes more difficult as the population of those persons who are unable to pay for health care services continues to escalate, particularly in the downtown area where organization is located.
- → Growth: There are valid human service and business reasons for DR. MOHAN CHOUDHARY MEMORIAL FOUNATION continued growth. The organization is committed to meeting the ever-expanding health services access and needs of the downtown area population and seeks to secure the financial resources to do so by expanding its services in the population growth areas served by the organization.
